RebelMouse is the always-modern SaaS CMS where more than 100 enterprise brands and media companies grow their digital audience. Websites running on RebelMouse serve more than half a billion page views per month, and that’s not counting distribution to other platforms like social media! We blend product and strategy together to move the needle where it matters most to increase traffic, loyalty and revenue
Our fully-distributed team lives in 28 countries around the world, and proud to be a majority female tech company. Led by Andrea Breanna, our Mexican-American, gender fluid founder and CEO, we are a very safe, positive and loving environment where diversity matters. We enjoy interesting tasks and strong challenges, value a sense of humor and strive for life balance.
Your responsibilities as Account Manager:
As Account Manager, you will be responsible for driving success for our customers with the RebelMouse platform and helping customers achieve their goals. You will set digital strategies for your assigned customers, considering their specific requirements and articulate their needs in collaboration with the engineering and development team. You are going to collaborate with your team daily over asynchronous channels like email and Gchat, and weekly over live video syncs.
+3 years of experience in account management
Solid experience with customer support (preferably with a SaaS product and web agencies)
Expertise in high traffic and/or high value website builds
Working experience collaborating with software engineers and developers
Ability to handle difficult situations, remaining empathetic and guiding customers to efficient solutions
Passionate about revenue and achieving business goals for clients
Ability to take initiative and confidently direct customer interactions
Confidence, curiosity, self-organization, preference to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals.
Good communication skills not only for clients relations but also ability to articulate complex thoughts and instructions in written form.
Motivated by helping others
As a nice plus:
Knowledge of SEO, Google Analytics, Social Media & Strategy, Website best practices
Experience with Jira (or other similar Product Management Software)
Working experience in startup and/or ability to thrive in fast-moving work environments
Remote work forever
Monthly wellness subsidy
Flexible work hours
Flexible paid time off (PTO) with 10 national holidays and 20 days of vacation per year, as well as paid sick days and personal celebrations days : )
RebelMouse is committed to providing a diverse work environment. We appreciate the unique competencies that each person brings to the company and we provide equal employment opportunity to all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, protected veteran status, or disability status.