Customer Success Associate

Job description

About RebelMouse

RebelMouse is the always-modern SaaS CMS where more than 100 enterprise brands and media companies grow their digital audience. Websites running on RebelMouse serve more than half a billion page views per month, and that’s not counting distribution to other platforms like social media! We blend product and strategy together to move the needle where it matters most to increase traffic, loyalty and revenue


Our People

Our fully-distributed team lives in 28 countries around the world, and proud to be a majority female tech company. Led by Andrea Breanna, our Mexican-American, gender fluid founder and CEO, we are a very safe, positive and loving environment where diversity matters. We enjoy interesting tasks and strong challenges, value a sense of humor and strive for life balance.


Role Summary

RebelMouse is seeking a full-time Customer Success Coordinator. This is an entry-level opportunity offering valuable experience and potential, while working with enterprise media and brand websites. The main objective of this role is to support the VP of Customer Success in engaging and supporting RebelMouse clients as part of the new Customer Success Team.

Your reliability, responsiveness, and communication skills will be critical to our success. You’ll interact with our clients (digital media publishers and brands) and partners when they’re at their most appreciative, and help find solutions when they’re frustrated. To succeed, you’re the type of person that will do well in both situations. This is a role where diligence pays off, hard work leads to experience, and career growth is the reward for success.


Responsibilities

  • Assists in the preparation and delivery of work orders and other agreements

  • Records and manages client communication and project details in the client database

  • Takes meeting/call notes and tracks follow-up tasks

  • Creates and updates reports from client data

  • Communicates clearly through calls, emails, and documents, and responds to client requests

  • Develops knowledge in web technology and content strategy to become an informed resource

  • Effectively communicates about RebelMouse and our services to a variety of client types

  • Converts notes and disparate information into well-organized content

  • Provides editorial review for important emails and proposal documents

  • Establishes trust through honesty and reliability in all client interactions

  • Provides ongoing scheduling and task management support for the VP of Customer Success

  • Develops skills necessary to eventually independently handle internal and customer situations as warranted by performance and conditions

Job requirements

  • Bachelor’s degree required

  • Experience working in a professional business setting

  • Ability to work productively and efficiently from home

  • Excellent verbal and written communication skills

  • Exceptional organizational skills, multi-tasking ability, and attention to detail

  • Strong people skills: positive attitude and ability to work well with a variety of personalities

  • Previous experience in a client-facing role preferred

  • Prior exposure to media, marketing, and digital is a plus but not required

  • Familiarity with Google productivity products (Gmail, Google Docs, etc.), as well as client management platforms (Zendesk, Salesforce, Jira, etc.), is helpful but not required

  • Ability to be flexible and perform other duties as assigned


Benefits Package

  • Remote work forever

  • Monthly wellness subsidy

  • Flexible work hours

  • Flexible paid time off (PTO) with 10 national holidays and 20 days of vacation per year, as well as paid sick days and personal celebrations days : )


RebelMouse is committed to providing a diverse work environment. We appreciate the unique competencies that each person brings to the company and we provide equal employment opportunity to all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, protected veteran status, or disability status.